Frequently asked questions about Advanced Senior Support and home healthcare.


Why home health care?

   Not that long ago it was customary for doctors and other caregivers to come to a patients home when providing care, and today that notion is not completely lost. Home health care can be a favorable, more cost-effective alternative to prolonged hospitalization or admissions into a nursing home or rehabilitation center. The experts agree that home is the best place for healing and most people are happier at home where they receive more care and attention from their families, caregivers and home health care professionals.

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When is Home Health Care an Option?

   Home health care is a viable option for many people regardless of age but we primarily service seniors. Consider the following examples:

* those recovering from an illness after a hospital or nursing home stay
* those recovering from a surgery like joint replacement or hip surgery
* those suffering from dementia or Alzheimer's

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What in-home services are provided through Advanced Senior Support?

* nursing * physical therapy * occupational therapy * speech therapy * home health care aide
* memory plus program * deaf services program * mobile therapy program

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What types of professionals comprise the home health care team?

   The home health care team consists of physicians, nurses, physical, occupational, & speech therapists, care coordinators, and home health care aides who design a plan of care based on the patients needs. It is important to note that family members and friends also play an important role in the home health care team.

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Do Most Insurance policies cover home health care?

   Generally speaking, Medicare, Medicaid, and most private Insurance companies cover home health care. Some policies will not cover all home health care services unless specific conditions are met, but the staff at Advanced Senior Support will be happy to help you get answers to all of your insurance questions prior to service. Also, Advanced Senior Support does accept clients on a private-pay basis.

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Does home health care have to be ordered by a physician?

   Generally speaking, yes home health care has to be prescribed by a doctor as Medicare, Medicaid, and most other insurance companies require physician oversight. But there are times when general assistance can be offered without the order of a physician.

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How do I know which services I need?

   The services you need will be determined by you, your physician, and the caring professionals at Advanced Senior Support. Together we will design a plan of care that addresses your needs.

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What if I am currently receiving services from another agency and would like to switch?

   Generally speaking, you have the right to select your own health care agency. If you are unhappy with services you are receiving, notify your case worker or doctor. You can make a change.

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What if I have a complaint about my home health care?

   Call our offices and ask to speak with your care coordinator. We take your concerns and complaints very seriously and will address them immediately.

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Why should I choose Advanced Senior Support?

   Members of our staff are drawn to work for our agency because they are passionate about caring for Seniors in our community. Years of experience in human services, the caring characteristics of each of our caregivers and staff members, and our unique programs like mobile therapy, deaf services, and the memory plus program are what set us apart from other agencies.

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